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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎11-24-2022 02:23 AM - last edited on ‎11-24-2022 12:14 PM by Retired

HP Recommended
Product: HP ENVY Inspire 7920e All-in-One Printer

Hi,

I see this has happened for a number of users.

 

We have a new HP ENVY Inspire 7920e

 

Please can you assist. We have an HP cartridge through Instant INK. When I switch of the wifi to the printer the error says it "cannot recognise" the cartridge. If I switch the wifi on it shows validating for ever.

I have had to remove the colour cartridge and only print in black and white.

Do you have any suggestions ?

Thanks

Graeme

 

PS: I have reset the printer as per instructions

2 REPLIES 2

‎11-24-2022 02:25 AM

HP Recommended

Could the cartridge be the wrong region ??

 

If so what do I need to

A. Check this ?

B. get one that works ?

Thanks

Graeme

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‎11-25-2022 06:26 AM

HP Recommended

@BigG9090

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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