New cartridges Not printing correctly Faulty.

[Barney49]

I'm  enrolled on instant ink, this was my first cartridges to be supplied. My ink was getting very low and change my black cartridge first. Alignment check was very blurred on the picture to show where page need placing in the scanner. I've performed a head clean (as advised by the virtual chat) shouldn't need to do this as its only a couple of months old. I've then changed back to the old very low cartridges and it prints perfect all be with the colour very low and doesn't print all the colours out. But this shows that the heads are clear and the printer works fine. So this is an issue with the XL new cartridges. What next ???

Regards Phil

[Jay_G24]

Hi @Barney49,

I'd like to help!

Tru single-cartridge mode-

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

As this is an instant ink cartridge issue, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

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