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New ink cartridges not compatible


Received new ink cartridges and they say they are not compatible. I’ve updated printer, I’ve cleaned cartridges, I’ve done a hard restart twice. Nothing is working. When I put the old cartridges in they work fine (minus being out of ink) I don’t think it’s a printer problem I think I was sent defected ink cartridges. How can I get new ones sent out!?!

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New ink cartridges not compatible

Hi @Shandie_28


Welcome to the HP Support Community. 


Please try these steps - Ink Cartridge Errors


Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.


If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

I am an HP Employee

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