New ink cartridges not working

[Shell3331]

Hi my old ink has run out and when i try to replace with new ink my printer just days "please replace the ink cartridges" this happens for both inks. Has anyone else come across this.

I've tried all the troubleshoot on the virtual chat.

I really need my printer asap and can't get through to anybody. I just go around in circles on the website i tried WhatsApp but received one reply to ask for serial number that was 14 hours ago and haven't received any help since. 

[Riddle_Decipher]

@Shell3331 Here's a list of steps that should help resolve the issue:

Step 1: Verify the cartridge numbers

Make sure the cartridge numbers match your printer and where the country/region the printer was purchased.

Go to HP Store and verify the cartridge numbers for your printer model and country/region. Replace any incompatible cartridges.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & Skip to Step 3 onward.

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

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