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‎07-31-2022 10:56 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a new HP all in one 4100. It came with a black and a colored cartridge. I have printed maybe 150/200 pages and the black says it is empty already. I signed up for the instant ink free 6 months program. However my app says my ink cannot be monitored by the company and their for shipped because the cartridges are not HP brand. But they came with the unopened printer? If I buy a new black hp cartridge from the store and install just it without a new colored one will it be able to be monitored? Advice?? Thanks! 

1 REPLY 1

‎08-06-2022 06:54 AM

HP Recommended

Hi @Melisa-hilton1

 

Welcome to the HP Support Community 

 

I'd like to help! 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Have a great day! 

NIRVANA_95
I am an HP Employee
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