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New instant ink cartridge is faulty, can I get a replacement?

HP Recommended
HP ENVY 4500

I have an HP ENVY 4500 (warranty expired) and have been using instant ink for a coupe of years. I recently installed the latest cartridges that I received but the black one doesn't work properly, in fact the printouts are unreadable.The try-colour one is fine. I have tried following advice such as running test prints, aligning the print heads, waiting for the cartridge to dry. I can't find a way to get a replacement under ink cartridge warranty. Does anyone have any suggestions please?

Martin

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@martinlockett, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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