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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-11-2020 08:03 PM

HP Recommended
Product: HP Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

Received new Instant Ink color cartridges about 3 weeks ago, installed new cartridges.  Software shows all ink cartridges still showing low & needing replacement.  I have tried cleaning printhead, it returned message "The cleaning process was unsuccessful,' and to contact HP support.  Still unable to print after 3 weeks. I have uninstalled and reinstalled printer software and drivers 3 times. My account on instant ink says my cartridges low and needing replaced.  I'm puzzled, any suggestions..

1 REPLY 1

‎04-15-2020 02:13 AM

HP Recommended

@reffahs, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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