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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-01-2022 09:47 AM - last edited on ‎05-01-2022 01:48 PM by Moderator

HP Recommended
Product: HP ENVY Photo 6220 All-in-One Printer

I hope someone here can help and send me new instant ink cartridges for my printer. For 2 hours (!?!?!) I've been trying and failing at finding out how I can do this, or how to contact some customer support. HP has got to be THE worst customer service I've ever encountered. I should be able to fix this easily in the app.

Anywho, my printer won't print with colors, the app says ink levels are fine. But all of the 20 pages of cleaning, adjusting and so on does not show any sign of color. So I think the cartridge is either empty or faulty. I need new ones asap. Hope this can be arranged. Thank you! 

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3 REPLIES 3

‎05-02-2022 01:30 AM - edited ‎05-04-2022 10:42 PM

HP Recommended

See https://instantink.hpconnected.com/us/en/l/v2  Subarunet.com Login

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‎05-19-2022 10:51 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎05-20-2022 05:06 AM

HP Recommended

Awesome and interesting article. Great thingAwesome and interesting article. Great things you’ve always shared with us. Thanks. Just continue composing this kind of post.s you’ve always shared with us. Thanks. Just continue composing this kind of post.

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