New instant inkt cartridge gives message Problem with cartridge

[GoneTri]

I replaced my empty starter color cartridge with the new cartridge and the printer gives me a message that there is a problem with the cartridge. That i should remove and replace it. This is not the solution also turning the printer off and on or cleaning it as stated in the support site does not fix the problem. My firmware is also up to date.

If i put my old cartridge back it detects this without a problem.

I need a replacement cartridge.

[TEJ1602]

@GoneTri, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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[Kumar0307 · Accepted solution]

@GoneTri

Thank you for the information. Not to worry, I will ship a replacement color ink cartridge with express shipping. It will be delivered in 3-4 business days.

Hope this helps! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[GoneTri]

Thank you i received the new cartridge and now the printer works again.