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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Solved!

New instant inkt cartridge gives message Problem with cartridge

HP Recommended
HP ENVY Photo 7830
Microsoft Windows 10 (64-bit)

I replaced my empty starter color cartridge with the new cartridge and the printer gives me a message that there is a problem with the cartridge. That i should remove and replace it. This is not the solution also turning the printer off and on or cleaning it as stated in the support site does not fix the problem. My firmware is also up to date.

If i put my old cartridge back it detects this without a problem.

 

I need a replacement cartridge.

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@GoneTri, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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@GoneTri

 

Thank you for the information. Not to worry, I will ship a replacement color ink cartridge with express shipping. It will be delivered in 3-4 business days.

 

Hope this helps! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Thank you i received the new cartridge and now the printer works again.

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