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‎03-05-2020 05:08 AM

HP Recommended
Product: Pavilion All-in-One 27

I've registered for instant ink plan but ran out of the trial ink within first week, luckily my neighbour has the same printer and give me a spare one to use as I was in the middle of an urgent job, when will I get my firt proper delivery do you think?

 

I keep getting a message to say I have input ink that is not an instant ink . but it is.

Can anyone suggest what I can do or who to contact?

 

1 REPLY 1

‎03-08-2020 01:34 AM

HP Recommended

Hi @CRAFTY23

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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