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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
pm34
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New printer did not come with start up ink. How can I override that and use the ink that did come

HP Recommended
OfficeJet Pro 8028
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I purchase a new OfficeJet Pro 8028. Included in the package was 4 (910) ink cartridges. After installing Printer reads use ink that came with product (which I was using). After investigating, realized the company sent wrong ink, we should have gotten startup ink (which we did not). How can I get my printer to work without those and with the one that came with it? The company states that they are out of stock for the start up ink.

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Jay_G24
HP Support Agent
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Hi @pm34,

 

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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