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‎04-21-2022 04:25 AM - last edited on ‎04-21-2022 07:47 AM by Moderator

HP Recommended
Operating System: Microsoft Windows 11

Hello all,

 

I recently got my printer replaced for a new one because the old one was broken. As I still had the warranty I got the exact same model from the store. After installing the new one, I cannot connect it to HP instant ink. It keeps telling me the inkt cartridges are not compatible. I even replaced them for new ones but it's still the same. So what happens is after signing in to the HP Instant ink via the HP smart app on my laptop; it goes to checking the replacement of the printer and then it says there is an error. I have tried multiple times. I am going crazy!! Please see the photo I attached with screenshots of what happens: HP instant drama.jpg

1 REPLY 1

‎04-24-2022 01:47 PM

HP Recommended

Hi @Stephanieae,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to replace the printer on your instant ink account 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

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