No Cartridges

[Skinidin]

I have not had any Instant Ink cartridges to replace empties for some time ( a couple of months at least).

I am desperate to print something out and bought 301 cartridges (genuine HP) as a stop gap, but the printer returns: Ink Cartridge Failure.

Please send me some cartridges that work.

Product Name HP ENVY 5540 All-in-One Printer series

Product Model Number G0V47A

Product Serial Number [edited]

Service ID 25330

Firmware Version NBP1CN1831AR Total Page Count 1526

Country/Region UK

[Kumar0307]

Hi @Skinidin

Welcome to the HP Support Community. I'd be happy to assist you.

Is the printer enrolled in Instant Ink?

For now, kindly perform the steps mentioned in this document to resolve this issue with the error.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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