No HP Instant Ink 5 Months Free Trial

[Craig129]

I've just setup my printer and signed up to instant ink, the advertised 5 months free trial is no where to be seen, no free trial is showing on my account at all. I bought it from curry's and their website states the 5 months free on this printer and the box it came in confirms this. Can anyone help?

Thanks,

Craig.

[Jay_G24]

Hi @Craig129,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Craig129]

Hi, 

I've pm'd you the details you asked for. If you need anything else just ask.

Thanks,

Craig.

[Jay_G24 · Accepted solution]

I have credited 5 free months to your account, please log in and check if it shows up.

Let me know!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping