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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Craig129
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Message 1 of 4
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Solved!

No HP Instant Ink 5 Months Free Trial

HP Recommended
Envy 6032
macOS 10.13 High Sierra

I've just setup my printer and signed up to instant ink, the advertised 5 months free trial is no where to be seen, no free trial is showing on my account at all. I bought it from curry's and their website states the 5 months free on this printer and the box it came in confirms this. Can anyone help?

Thanks,

Craig.

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
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Message 4 of 4
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I have credited 5 free months to your account, please log in and check if it shows up.

 

Let me know!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
16,280 16,235 1,313 1,505
Message 2 of 4
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HP Recommended

Hi @Craig129,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Craig129
Author
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Message 3 of 4
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Hi, 

 

I've pm'd you the details you asked for. If you need anything else just ask.

 

Thanks,

Craig.

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Jay_G24
HP Support Agent
HP Support Agent
16,280 16,235 1,313 1,505
Message 4 of 4
Flag Post
HP Recommended

I have credited 5 free months to your account, please log in and check if it shows up.

 

Let me know!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
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