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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-26-2021 03:16 PM

HP Recommended
Product: OfficeJet Pro 8210
Operating System: Microsoft Windows 10 (64-bit)

The printer is enrolled in Instant Ink and has plenty of pages available.

PROBLEM: Will not print from MS Word - Print queue in Windows states no ink/toner.
HOWEVER:

Ink supply is v. high (This is a new printer and has printed about a dozen pages)

Printer console shows ready.
HP Smart App shows ready.
WILL print Word doc from USB port on printer.
WILL print pdf from HP Smart App.

 

Computer and Printer are connected to network router via Ethernet cable. Switching to wireless does not solve problem.

Cold booting the computer does not solve problem.

Completely cycling printer power does not solve problem.

"HP print and scan doctor" has not identified a problem.

1 REPLY 1

‎04-29-2021 05:18 AM

HP Recommended

Hi @HandCompass,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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