No Postage required

[VicG2]

Hi ! I have received my first package of InstantInk as a trial. I am from Canada. However, the enveloppe says "no postage required if Within US"... Do I need to pay postage from Canada ? This will cost me like 10$ a piece !

[Sneha_01]

Hi @VicG2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It's understandable to be concerned about potential postage costs, especially if you're located outside the US. Generally, if the envelope states "no postage required if within US," it suggests that postage has been prepaid for shipments within the United States.

Please do not worry you can always request for pre-paid label. We encourage you to return your used ink cartridges using the postage-paid recycling envelopes included in your box. You can also request an envelope from your account dashboard. You can fit several cartridges in each recycling envelope, so not all your shipments will include a new envelope. For toner cartridge, use the printed shipping label in the box or print a shipping label from your dashboard.

You may check the same in the link: https://instantink.hpconnected.com/us/en/l/faq?flow_name=v2_web

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support