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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Message 1 of 2
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No Yellow in instant ink

HP Recommended
HP ENvy 5660
Microsoft Windows 7 (64-bit)

I jut purchased more instant ink and there is no yellow. When I do all the print maintenance and tests all the other colors come out fine and the yellow is blank. Can this be fixed??

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @gbcsecretary

Welcome to the HP Support Community. I'd be happy to assist you.

 

Where did you purchase Instant Ink cartridges from?

Instant Ink cartridges are not available in local stores and sent directly by HP.

 

Let us try these steps to resolve this issue:

 

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

 

Clean the ink cartridges(remove black ink cartridge)

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  2. Swipe the display up, and then touch Printer Maintenance.

  3. Touch Clean Cartridges.

  4. If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

    NOTE: 

    If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

    Also, perform step 14 from this document.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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