No black ink received on instant ink subscription

[Cainka]

App showing sufficient ink levels but pages printing blank I’ve tried clean heads and alignment but no luck. Installed the colour ink received last year but no black ink received still can’t print urgent documents - what’s the point of having a subscription if don’t receive ink

[Nal_NR]

Hi @Cainka,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

When was the last shipment you received?

Meanwhile, let us try a few steps and see how it goes. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Low ink levels can cause print quality issues. If any cartridges are very low or empty, replace them with new Instant Ink cartridges.

Load plain white paper and run the cleaning tool.

Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer 

Maintenance, and then touch Clean Printhead or Clean Cartridges.

Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open Printer management options that include the cleaning tool.

If the page that prints has defects, the printhead might be badly clogged. Run up to two more cleaning cycles.

NOTE:

The cleaning page does not count against your pages printed for the month.

If you see blurry edges or jagged lines in your prints, try aligning the printhead.

Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer 

Maintenance, and then touch Align Printer.

Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open Printer management options. Select the option to align the printer.

Also, check your inbox and share a few instant ink details via private message.

Hope this helps! Keep me posted for further assistance.
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