-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Apps, Services & Software
- HP Instant Ink
- No black printing from new Instant Ink cartridge

Create an account on the HP Community to personalize your profile and ask a question
05-16-2022 09:41 AM - edited 05-16-2022 09:42 AM
I have recently replaced the black cartridge in my OfficeJet Pro 6978. The other colors work fine but the black doesn't. I have run the cleaning cycle multiple times with no success. How do I get a new cartridge from HP Instant Ink?
Thanks!
05-16-2022 01:54 PM
The document here has information on contacting HP to get replacement Instant Ink cartridges. Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.
Alternately, you can click on the Virtual Assistant. When the assistant opens type "Where is my ink?" (w/o the quotes). The system will ask a few questions and then schedule your shipment.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.