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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-16-2022 09:41 AM - edited ‎05-16-2022 09:42 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

I have recently replaced the black cartridge in my OfficeJet Pro 6978. The other colors work fine but the black doesn't. I have run the cleaning cycle multiple times with no success. How do I get a new cartridge from HP Instant Ink?

 

Thanks!

7 people had the same question
2 REPLIES 2

‎05-16-2022 01:54 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎05-17-2022 08:18 AM

HP Recommended

Thank you for your assistance!

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