No color cartridge for over a year - despite ink being low

[StillNoInk]

The whole point of the service is to not think about ink. But it’s been ages since my print ran out of color ink, and I haven’t received any new cartridges. It’s the holidays now, and even after chatting with customer service, I still haven’t received any ink! It’s been 3 weeks since I chatted with customer service. 

Also, what’s up with not providing an support email address for instant ink customers? As a working parent of two toddlers, who has time to wait around for chat or phone? I had to do it on my vacation.

Just awful service.

If this happens to you. Don’t expect a refund either. They’ll make up some excuse that it’s your fault you didn’t use all your cartridges they sent. As if! 

[Rainbow23]

Hi @StillNoInk,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Keep me posted and have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.