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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
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- HP Instant Ink
- Re: No connection to webserver and cannot print
Create an account on the HP Community to personalize your profile and ask a question
01-09-2020 04:57 AM
Cannot connect to webserver
Solved! Go to Solution.
01-12-2020 03:07 AM
Hi @Lennart48
Welcome to the HP Support Community.
Let's rebooting the devices -
1. Turn off the Router, Printer, and the computer/ mobile devices.
2. Wait for 60 seconds.
3. Turn on the Router first and wait for all the lights to stabilize.
4. Turn on the printer and allow it to configure itself.
5. Turn on the computer/ mobile devices.
Assign a Google DNS -
1. Get your printer's IP Address (Can find this under Network Config under Settings)
2. Type the IP into your web browser
3. On the left-hand side click on iPV4 under WIRED or WIRELESS (however you are connected)
4. Click Manual DNS
5. Under preferred type 8.8.8.8
6. Under alternate type 8.8.4.4
7. Unplug Modem from the wall. Wait 30 seconds. Plug back in.
8. Turn off your printer by pushing the power button. Wait 30 seconds. Power on.
You may also refer to this document - HP Printers - Cannot Connect to Web Services
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
01-13-2020 02:17 AM
Hi @skyrover
Please try these steps - HP Instant Ink - 'Connect Printer to Update Status' Message Displays
Asmita
I am an HP Employee
01-13-2020 10:10 AM
Try these steps -
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Select Continue to this website (not recommended) each time the EWS is opened.
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Disable HTTPS in the EWS under the Networking tab, Mgmt. Protocols. Uncheck Encrypt All Web Communication (not including IPP), select Apply. When the EWS is opened the certificate error message will no longer be seen, HTTPS is no longer being enforced for the EWS of the device.
Asmita
I am an HP Employee
01-16-2020 09:24 AM
I would recommend you reach out to the HP Support in your region for further assistance.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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