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Lennart48
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Message 1 of 12
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No connection to webserver and cannot print

HP ENVY Photo 6234
Microsoft Windows 10 (64-bit)

Cannot connect to webserver

11 REPLIES 11
HP Support Agent
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Message 2 of 12
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No connection to webserver and cannot print

Hi @Lennart48

 

Welcome to the HP Support Community. 

 

Let's rebooting the devices -

 

1. Turn off the Router, Printer, and the computer/ mobile devices.

2. Wait for 60 seconds.

3. Turn on the Router first and wait for all the lights to stabilize.

4. Turn on the printer and allow it to configure itself.

5. Turn on the computer/ mobile devices.

 

Assign a Google DNS - 

 

1. Get your printer's IP Address (Can find this under Network Config under Settings)
2. Type the IP into your web browser
3. On the left-hand side click on iPV4 under WIRED or WIRELESS (however you are connected)
4. Click Manual DNS
5. Under preferred type 8.8.8.8
6. Under alternate type 8.8.4.4
7. Unplug Modem from the wall. Wait 30 seconds. Plug back in.
8. Turn off your printer by pushing the power button. Wait 30 seconds. Power on.

 

You may also refer to this document -  HP Printers - Cannot Connect to Web Services

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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skyrover
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Message 3 of 12
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No connection to webserver and cannot print

I have an Envy7858. The printer can not connect to ink subscription, cancels print jobs. Both laptops are on line with no problems

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HP Support Agent
HP Support Agent
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Message 4 of 12
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No connection to webserver and cannot print

Hi @skyrover

 

Please try these steps - HP Instant Ink - 'Connect Printer to Update Status' Message Displays

Asmita
I am an HP Employee

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Lennart48
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Message 5 of 12
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No connection to webserver and cannot print

Hello, 

When I write the IP adress it says "Not safe" and the certificate isn't valid 

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HP Support Agent
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Message 6 of 12
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No connection to webserver and cannot print

@Lennart48

 

Try these steps - 

  1. Select Continue to this website (not recommended) each time the EWS is opened.

  2. Disable HTTPS in the EWS under the Networking tab, Mgmt. Protocols. Uncheck Encrypt All Web Communication (not including IPP), select Apply. When the EWS is opened the certificate error message will no longer be seen, HTTPS is no longer being enforced for the EWS of the device.

Asmita
I am an HP Employee

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Lennart48
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Message 7 of 12
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No connection to webserver and cannot print

Dinvt work. 

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Lennart48
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Message 8 of 12
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No connection to webserver and cannot print

Didn't work. 

 

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HP Support Agent
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Message 9 of 12
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No connection to webserver and cannot print

@Lennart48

 

I would recommend you reach out to the HP Support in your region for further assistance.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Lennart48
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Message 10 of 12
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No connection to webserver and cannot print

I have already talked to local HP support and this is a problem for other users too. 

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