cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
Level 1
7 6 1 1
Message 1 of 14
906
Flag Post

Solved!

No connection to webserver and cannot print

HP Recommended
HP ENVY Photo 6234
Microsoft Windows 10 (64-bit)

Cannot connect to webserver

13 REPLIES 13
HP Support Agent
HP Support Agent
14,452 14,454 1,426 1,692
Message 2 of 14
Flag Post
HP Recommended

Hi @Lennart48

 

Welcome to the HP Support Community. 

 

Let's rebooting the devices -

 

1. Turn off the Router, Printer, and the computer/ mobile devices.

2. Wait for 60 seconds.

3. Turn on the Router first and wait for all the lights to stabilize.

4. Turn on the printer and allow it to configure itself.

5. Turn on the computer/ mobile devices.

 

Assign a Google DNS - 

 

1. Get your printer's IP Address (Can find this under Network Config under Settings)
2. Type the IP into your web browser
3. On the left-hand side click on iPV4 under WIRED or WIRELESS (however you are connected)
4. Click Manual DNS
5. Under preferred type 8.8.8.8
6. Under alternate type 8.8.4.4
7. Unplug Modem from the wall. Wait 30 seconds. Plug back in.
8. Turn off your printer by pushing the power button. Wait 30 seconds. Power on.

 

You may also refer to this document -  HP Printers - Cannot Connect to Web Services

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
New member
1 1 0 0
Message 3 of 14
Flag Post
HP Recommended

I have an Envy7858. The printer can not connect to ink subscription, cancels print jobs. Both laptops are on line with no problems

0 Kudos
HP Support Agent
HP Support Agent
14,452 14,454 1,426 1,692
Message 4 of 14
Flag Post
HP Recommended

Hi @skyrover

 

Please try these steps - HP Instant Ink - 'Connect Printer to Update Status' Message Displays

Asmita
I am an HP Employee

0 Kudos
Author
Level 1
7 6 1 1
Message 5 of 14
Flag Post
HP Recommended

Hello, 

When I write the IP adress it says "Not safe" and the certificate isn't valid 

0 Kudos
HP Support Agent
HP Support Agent
14,452 14,454 1,426 1,692
Message 6 of 14
Flag Post
HP Recommended

@Lennart48

 

Try these steps - 

  1. Select Continue to this website (not recommended) each time the EWS is opened.

  2. Disable HTTPS in the EWS under the Networking tab, Mgmt. Protocols. Uncheck Encrypt All Web Communication (not including IPP), select Apply. When the EWS is opened the certificate error message will no longer be seen, HTTPS is no longer being enforced for the EWS of the device.

Asmita
I am an HP Employee

0 Kudos
Author
Level 1
7 6 1 1
Message 7 of 14
Flag Post
HP Recommended

Dinvt work. 

0 Kudos
Author
Level 1
7 6 1 1
Message 8 of 14
Flag Post
HP Recommended

Didn't work. 

 

0 Kudos
HP Support Agent
HP Support Agent
16,789 16,770 1,312 1,325
Message 9 of 14
Flag Post
HP Recommended

@Lennart48

 

I would recommend you reach out to the HP Support in your region for further assistance.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Author
Level 1
7 6 1 1
Message 10 of 14
Flag Post
HP Recommended

I have already talked to local HP support and this is a problem for other users too. 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation