No ink after 2 years with instant Ink

[JimmyNoInk]

After  paying £4 a month for 2 years and not receiving a cartridge  I spoke for an hour today on the phone to customer services. The App basically  did not fully function on my printer(likely because of ports). In the end I was asked to send more evidence that I needed a cartridge. But I am just sick of the lack of trust. I was informed that some people are willing to take advantage of HP and there was no way for the representative to send me a cartridge without a green light from his supervisor who was not available. My suggestion is that there should be a fair use clause. So after several years a paid up person can just ask for a new cartridge and that be good enough. 

[Nal_NR]

Hi @JimmyNoInk,

Welcome to the HP Support Community. 

I'd be happy to help you! 

In this scenario, I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping