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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Andy_Williams
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No ink and delay delivery?

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I signed up for Instant Ink when I bought an HP printer around a month ago and understood it was going to make life easier with burning through ink; that you receive cartridges before the previous ones run out.

 

My printer ordered ink about 3 weeks ago and I received an email around 2 weeks ago that ink would be delayed. I still haven't received and can't get through to anyone other than an automated bot that is less than helpful. 

 

Appreciate this must be a problem for everyone, but is there any update on when i might be able to print again? It's all well and good to defer payment for a 3 month period but will I receive any ink before the end of that 3 months? Or is it worth me buying ink separately?

 

thanks 

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TEJ1602
HP Support Agent
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@Andy_Williams, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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