No ink and no instant ink shipment

[Leefitz87]

I bought a printer to print school work for my daughter as she is being home schooled due to covid-19. I registered for instant ink on the 11th april and had an email saying a shipment of ink is on its way to me. I now have no ink and dont know what to do. I may have to buy ink cartridges which will defeat the object of signing up to instant ink in the first place. The choice of printer was based on the instant ink program and now I'm just thinking i should have bought a different brand all together. I understand in the current climate things are hard but i have had no communication from hp about my ink and the virtual chat bot is the worst thing i have ever used in customer support. I am in the uk. If someone can get back to me and let me know what is happening. Thank you. Lee

[veggievee]

I have a similar problem - no ink sent and nothing on my dashboard to tell me how many pages I have printed. I received an email telling me I was enrolled on 7/4/20 but my dashboard says I am not enrolled. Fortunately I am not out of ink but would like to know when I can expect to be enrolled. Veggievee

[TEJ1602]

@Leefitz87 and @veggievee, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Vikyng007]

Same problem also for me... and more... pages cycle on my account have been started with the original cartridges (included in printer box) installed!