cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Eninaj71
New member
2 1 0 0
Message 1 of 4
191
Flag Post

Solved!

No ink delivered

HP Recommended
macOS 10.14 Mojave

Hi, I have an instant ink (free) abo, and my first ink delivery was needed. The ink has been shipped on october 16th, but since october 21th nothing has happend in my track and trace. it has been 14 days now and I really need the ink, because it has finished now. What do I do, I can not find a way to contact a live agent, have tried Whatsapp two days ago but no-one is answering. This is really frustrating!

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
15,091 15,052 1,218 1,377
Message 2 of 4
Flag Post
HP Recommended

Hi @Eninaj71,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
15,091 15,052 1,218 1,377
Message 2 of 4
Flag Post
HP Recommended

Hi @Eninaj71,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
Eninaj71
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I have been send a new shipment, which has been delivered. Thanks for that! best, Janine

Was this reply helpful? Yes No
Jay_G24
HP Support Agent
HP Support Agent
15,091 15,052 1,218 1,377
Message 4 of 4
Flag Post
HP Recommended

You're welcome 🙂

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation