No instant ink delivery although payment received

[studiodirk]

No instant ink deliveries since December - in spite of no ink in printer, and payments  received.
Virtual agent useless.
No “live agent” to be found.

Please help...

[TEJ1602]

@studiodirk, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[studiodirk]

I need help too. HP ARE HOPELESS ! I'll never buy another one. 

[TEJ1602]

@studiodirk

Did you not receive my message requesting details to assist you further?

Keep me posted.