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‎09-21-2023 04:58 PM

HP Recommended

After July 18, 2023, I stopped getting rollover pages.   Does anyone know what is going on?

Category:
3 REPLIES 3

‎09-24-2023 07:15 AM

HP Recommended

Hi @raveykeeg,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with your instant ink account.

 

Kindly refer to the steps on this link and let me know if that helps.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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‎09-24-2023 09:22 AM

HP Recommended

The link you sent me does not have any steps to fix the problem.  The link merely explains how rollover pages work.  I know how they work and that is the issue.  I have not been getting any since after the July 2023 billing date.   That is the problem I need to solve.  In other words, I am paying for a service, and I am not getting what I am paying for.  

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‎09-27-2023 07:34 AM

HP Recommended

Hi @raveykeeg,

 

I am sorry to hear that the above steps did not help much.

This issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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