• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 4524 All-in-One Printer
Microsoft Windows 10 (64-bit)

I haven't changed any settings but have stopped receiving emails notifying me of when I'm nearing my HP Instant Ink printing limit and HP is charging me for additional page use i.e. my HP printing plan is £4.49 a month and last month £20.49 was taken from my bank account.

 

Can anyone tell me how to re-enable these notification emails?

 

Thank you.

1 REPLY 1
HP Recommended

Hi @AsaCardiff,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant ink notification issue with your HP ENVY 4524 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

Please follow the below steps:

  • Log in to your HP Instant Ink account pages
  • Navigate to the Account option on the left-hand side of the window
  • Select Notification Settings and make sure you select the checkbox on all the options
  • Once you select all the options, you should be receiving alerts from next time.

Reference Picture:

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.