11-23-2019 04:33 AM
In my account it states that I should have ink at home, but I used it for some time ago, when I run out and changed cartridge,
How do I get a new delivery? And why didn't the system discover that I have used the previous ink?
11-25-2019 03:08 PM
@HAnkerstjerne, Welcome to the HP Support Community!
Make sure the printer is connected to the Internet.
Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Let me know how this goes.
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