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Message 1 of 2
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No new ink delivery

HP envy 5032
Microsoft Windows 10 (64-bit)

In my account it states that I should have ink at home, but I used it for some time ago, when I run out and changed cartridge,

How do I get a new delivery? And why didn't the system discover that I have used the previous ink?

Best regards

Henrik Ankerstjerne

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

No new ink delivery

@HAnkerstjerne, Welcome to the HP Support Community!


Make sure the printer is connected to the Internet.


Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.

Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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