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jaswaraich
Level 1
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Message 1 of 5
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No option of free plan on my account

HP envy

I don't see the free plan on my account. All I see if the 50, 100, 300 etc plans. Any thoughts why is that.

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4 REPLIES 4
HP Support Agent
HP Support Agent
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Message 2 of 5
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Solved!

No option of free plan on my account

@jaswaraich, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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jaswaraich
Level 1
3 2 1 0
Message 3 of 5
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No option of free plan on my account

I am trying to send my details but I am getting an error message saying "You have reached the limit for number of private messages that you can send for now. Please try again later."

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HP Support Agent
HP Support Agent
5,751 5,738 426 464
Message 4 of 5
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Solved!

No option of free plan on my account

@jaswaraich

 

Logout of your HP Community page account, refresh the browser and then login again. Now try to send the details via private message.

 

This should work 🙂

TEJ1602
I am an HP Employee

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jaswaraich
Level 1
3 2 1 0
Message 5 of 5
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No option of free plan on my account

Done and sent you the details.

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