No paper shipments

[Lillian18]

I am trying to get a resolution to my issue. The case number is edited. I have an instant ink subscription with the paper add on. I have not received a shipment and have run out of paper. I’ve been trying to get this resolved for two weeks and had to resort to purchasing paper from the store just to keep up with my job (I work from home and use the printer and service for that purpose). 

I have been trying to get a shipment of paper (which I pay for monthly). I’ve been told multiple times that there is an error that won’t allow a shipment to be processed. I’ve also been told multiple times that somehow my subscription has been cancelled. Which is very concerning considering that I have been charged monthly with no interruption for years. I’ve attempted speak to someone in the elusive escalation department and have been told that they don’t have phones, don’t have emails and cannot answer questions about why it’s taken so long to resolve this issue. Multiple representatives have told me I will receive a call back. Just for me to have to call for updates. 

I am tired of being told that I have to wait for calls and resolutions that won’t come. I want an answer immediately.

[Max3Aj]

Hi @Lillian18, Welcome to the HP Support Community 

  

I understand you are facing an issue with your instant ink account. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support