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‎03-05-2023 09:43 AM - last edited on ‎03-08-2023 09:33 AM by Retired

HP Recommended
Product: HP ENVY 6052e All-in-One Printer

Signed up with Instant Ink.  Waited for a month..no product was delivered.  Chatted with HP.. was assured that the product would be expedited via AE.  Still no product.  After another half hour wasted trying to chat again, I ended up here.  My impression is that HP wants to make it as difficult to communicate as possible with its customers.  At this point, I'd be happy to just forget the whole thing, but I can't seem to even find a way to do that. Absolutely amazing how impossible ordinary communication is in this age of technology that supposedly provides instant communication.  

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1 REPLY 1

‎03-08-2023 07:11 AM

HP Recommended

Hi @orvron,

 

Welcome to the HP Support Community. 

 

My apologies. This situation will need some additional support from our internal teams in HP. 

 

I have escalated your issue to HP’s Support Team in your region for their review of possible options available, if any, to resolve your issue.  You should be contacted within 3-4 business days (this does not include weekends or holidays).  

Nal_NR-Moderator
I am an HP Employee

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