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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Amands
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No ready way to register a complaint about the Printer Support

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HP ENVY 4520

At the start of the pandemic we had to increase our ink plan as we are home schooling our two children and naturally using our printer much more.

We were then informed that HP couldn't provide replacement ink cartridges and we're given 3 months free in compensation.  

 

We then had to go and buy new ink cartridges ourselves (amazing how we could find the cartridges quite easily?!).

 

HP then charged us for going over our alloted number of pages.  The incredulous bit is, they charged us for using ink that we had had to purchase.

 

We cancelled the plan but are being charged, even though we had allegedly 3 months free.

I now want to complain about the awful service but predictably their website has every link other than one to raise a complaint.

 

How do I complain?

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TEJ1602
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@Amands, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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