• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY Inspire 7955e All-in-One Printer
Microsoft Windows 11

When we bought a new printer,  we were given some free months.  We were told in January 2022 that we would have the roll over pages like with our previous printer. We never received one roll over page.  Our time is up now.  I have tried to find a number to call, have used the chat virtual support, and no answers.  Is there a phone number or a live chat?  THANKS!  Grandmaof17

1 REPLY 1
HP Recommended

Hi @Grandmaof17,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Instant Ink Rollover pages. Not to worry I will help you to get a resolution to resolve the issue.

 

About rollover pages

  • Rollover pages allow unused pages in a month to be placed in a rollover account and then applied to pages in excess of your monthly allowance.
  • The rollover maximum balance depends on your plan pages.
  • If you downgrade your plan, you get a new rollover maximum. You lose any rollover pages in excess of what your new plan allows.
  • Paper Add-on service: Rollover pages are tracked separately and may be different from your ink or toner plan.
  • To see how many rollover pages you have available:
  • Sign into your account:
  • Home / Home Office: Sign into your Instant Ink account
  • Business: Sign into your Instant Ink for Business account
  • Click HP Instant Ink > Overview.
  • Look for rollover pages in the Status area.

Please refer to this document: HP Instant Ink - Manage your account

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.