No tracking for HP+ print plan and can't get help

[jjhuizenga]

I purchased this printer because of the promise of 6 months of free ink. I enrolled in the plan on November 17th. Supposedly my ink was shipped that day, yet I am unable to get any tracking numbers. It is now December 7th and I am out of ink and had to buy from another source. I have attempted for days to get further information on where my ink is and can not get ahold of anyone. When I call, I am told I have to have a case number through the online chat. When I go to the online chat, I can't get to anyone. The virtual assistant just kicks me around to the same questions/answers over and over. How do I get my ink?

[Kumar0307]

@jjhuizenga, Welcome to the HP Support Community!

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!