No way to talk to live agent

[PaulSid]

I enrolled for instant ink on Feb 4. The email confirmation indicated that my “ink was on the way.”  Canada Post tracking indicates that the label has been created and that the order has not shipped. Today is the 18th. Tried to reach someone, anyone, to tell me what is going on. I think going to Staples and buying the ink would be easier than this. What should I do please?

thank you. 

[TEJ1602]

@PaulSid, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[PaulSid]

This is hopeless. How do I know that I am talking to a legitimate HP Rep. HP does not want or provide live people at a real phone number with real solutions. I can’t help that. Unless I can talk to a real person, whom I can understand on the phone, my only option is to cancel subscription to Instant Ink and buy from Staples. Failing that, I will just buy another brand of printer. Hard to believe HP screwed this up before my first ink shipment was even received. 

[TEJ1602]

@PaulSid

I have sent you a private message, with further details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Dragon-Fur]

@PaulSid 

TEJ1602 is one of our HP agents here in the Community.

Note the orange HP designation next to the agent's profile name.

First shipments do take time - sometimes longer than scheduled during these hard times.

If you wish to do so, provide the HP agent with your information.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"