Non HP Instant Ink Cartridge Installed

[meadenam]

Hello

I ran out of black ink a some time ago and purchased a new HP 305 ink cartridge from Amazon, as I needed to use the printer. I have included a photo of the cartridges used to show that it is an authentic HP cartridge.

However, my Instant Ink dashboard, and the printer itself, is stating that both cartridges, are 'not HP Instant cartridges'. The colour one definitely is as it was sent to me on 22.10.2022 (screen shot attached). Please can somebody from HP contact me to resolve this issue, as the colour cartridge is now depleted, and I need to be sent another.Cartridges currently installedShipment of last colour cartridge

Many thanks

Amelie

[Nal_NR]

Hi @meadenam,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with your color ink cartridge.

What is the exact issue you are facing?

To get this issue sorted, I would need a few details. 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.