Non HP Instant Ink cartridge installed

[kellyweb]

I recently purchased an HP DeskJet 2755e printerr, I installed the cartridges provided in the box the printer came in (setup cartridges), printed a few pages and everything works well. However, after signing up for Instant Ink and checking my shipment information, it displays the following error on my black cartridge: "Non HP Instant Ink cartridge installed: We can't determine your next shipment, because we aren't able to read your ink levels." The cartridge was brand new out of the box that I was provided with and it claims it isn't an HP ink cartridge. What's going on? Thanks.

[Elohi_NR]

Hi @kellyweb

Welcome to the HP support community.

I understand that you are getting a Non-HP Instant Ink cartridge installed error. I'd like to help!

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Elohi_NR]

Hi @kellyweb,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!