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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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I recently purchased an HP DeskJet 2742e All‑in‑One Printer, I installed the cartridges provided in the box the printer came in (setup cartridges), printed a few pages and everything works well. I received some ink, but then no more because after several months my credit card needed to be updated and I didn’t realize it.  I purchased cartridges at the store to get me by.  Instant Ink now displays the following error on my cartridges: "Non HP Instant Ink cartridge installed: We can't determine your next shipment, because we aren't able to read your ink levels."  How do I fix this?

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Hi @Rlw04345

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

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Keep me posted and have a great day ahead!

 

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Rainbow23 - HP Support.
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