Create an account on the HP Community to personalize your profile and ask a question
09-25-2022 09:30 AM - last edited on 09-25-2022 09:52 AM by MarcusC
I recently purchased an HP DeskJet 2742e All‑in‑One Printer, I installed the cartridges provided in the box the printer came in (setup cartridges), printed a few pages and everything works well. I received some ink, but then no more because after several months my credit card needed to be updated and I didn’t realize it. I purchased cartridges at the store to get me by. Instant Ink now displays the following error on my cartridges: "Non HP Instant Ink cartridge installed: We can't determine your next shipment, because we aren't able to read your ink levels." How do I fix this?
10-08-2022 08:33 AM
Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.
Thank you for posting your query. I will be glad to help you.
In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.
I have sent you a private message to get this information. Please reply to this in a private message.
To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Keep me posted and have a great day ahead!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping