Non-arrival of ink.

[Aelmore]

I bought photographic paper in preparation to print photos for a competition deadline. I checked my dashboard to see my ink levels were good and it told me they were. 

I tried to print said photos to find the colour was atrocious. I cleaned the cartridges not once but twice and rechecked my HP Instant Ink dashboard to make sure I hadn't run out of ink. I retried printing and everything came out green.

I called HP and was given a case number and was put through to an expert who told me that I have run out of magenta and that a new colour cartridge had been despatched and would take about seven days. I already knew I was out of magenta because I also ran a diagnostic print.

Today, the 16th of June, I was informed by e-mail that the cartridge has just been despatched and I should receive it by the 29th of June.

My question is has anybody else received such shambolic service and if so ,what have they done to ensure it is rectified. There does not seem anyway to make a complaint or get any redress. needless to say I have missed the competition deadline and have not been able to print for nine days up to today.

[Kumar0307 · Accepted solution]

Hi @Aelmore

Welcome to the HP Support Community. Apologies for the inconvenience and the delay. I'd be happy to assist you.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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