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Not Connected to the Internet but connected to Wifi
09-14-2019 10:05 AM

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I am connected to Wifi and can print successfully but the system tells me that I'm not connected to the Internet. Please advise.
09-14-2019 11:29 AM

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If the system to which you refer is the printer, the "connection to internet" may be the printer's connection to Web Services (used in (for example) ePrint).
Learn about Web Services here:
Chapter 6 - section What are Web Services?
Page 88
If you are not using (for example) ePrint or Instant Ink (for those printers and regions that support this subscription service), you might decide to switch off Web Services entirely.
Open website: HP Connected
Open category How to > Turning On Web Services (Includes “Turn off Web Services” help)
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
If the system to which you refer is the computer, then it is possible you are using "WiFi Direct" (wireless direct) to connect the printer to the computer without the use of a (network) router. While this connection is certainly sufficient for printing, the wireless "WiFi Direct" connection is only between the printer and the computer - WiFi Direct is not the same thing as having your computer (or other devices) connected to a real network (with router / modem / ISP service).
Learn about WiFi Direct here:
Chapter 8 - section Use HP wireless direct
Page 112
Wireless connection options...
Lots of general (and very specific) help here:
Select Topic Wireless, Networking & Internet
- Printing with HP Wireless Direct
- Using a Wireless Network Test Report
- No Connection after Router or Wi-Fi Settings Change
Need or want more information? Search for additional solutions...
Reference and Resources – Places to find (more) help and learn about your Printer
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more
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09-14-2019 03:56 PM

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I am using Instant Ink and I am getting the notifications that I am no longer connected to the internet, but I have a very strong WiFi signal. How can I troubleshoot this to continue my Instant Ink service?
09-14-2019 04:12 PM

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The part about Web Services is relevant to Instant Ink.
Web Services must be running to remain connected to the Instant Ink monitoring service.
The printer itself must be connected to the Internet - this is generally not the same thing as having wireless (of any kind) that you use at home that connects your various devices to each other on your "home network".
More help here:
Website Support Troubleshooting, How-to, Video Tutorials
Instant Ink agents regularly check this board - you may hear back on this thread.
OR
I recommend that you open / start your own thread in the Instant Ink board, provide all the information (printer model, Operating System, for example) - ask your question. Although multiple questions can be answered on a single thread, it is the general practice that everyone has their own posts and subject.
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
Click Thumbs Up on a post to say Thank You!
Answered? Click post "Accept as Solution" to help others find it.
09-15-2019 09:25 AM

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This might be the same issue I am seeing and posted details in another thread: https://h30434.www3.hp.com/t5/HP-Instant-Ink/has-anyone-really-solved-the-quot-connect-printer-to-up...

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