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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
rhonda0697
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Not able to print on HP Envy 5660, cannot print..connect printer to update instant...no longer in in

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hp all in one desktop
Microsoft Windows 10 (64-bit)

Have not been in instant ink program for over 2 years.  Today there is a message on printer:  Cannot print. Connect printer to update instant ink status.  Have tried to do this to try and get past msg.  No joy.  Have uninstalled printer and installed using basic driver and usb cable.  Still not able to print.  HP support has been useless.  Phone calls are not being answered, they automatically end call.  Can someone help?

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TEJ1602
HP Support Agent
HP Support Agent
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@rhonda0697, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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