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‎05-18-2021 10:38 AM

HP Recommended
Product: Envy 4520

I am not in the ink program, but I put one of their cartridges in the printer. It would not let me print, so I bought new ones from the store and put them in the printer.  I turned it off and then back on. It still will not let me print, and I can not find a phone number to call them!  It just says I can't use the cartridge until I am enrolled, but it has the new store cartridges in it.  I don't want to be enrolled; I just want my printer back! 

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2 REPLIES 2

‎05-23-2021 01:47 PM

HP Recommended

@Pover1

 

Welcome to the HP Support Community.

 

Do you get any error message?

 

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎05-24-2021 01:44 AM - edited ‎05-24-2021 01:45 AM

HP Recommended

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I am an HP Employee

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