• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
hp envy 7858

I'm having problems finalizing my ink order I keep getting an error code. Gps001 if your systems are down at your room, could you give me a phone number and we can do this over the phone?

5 REPLIES 5
HP Recommended

@ldrayton8

 

Welcome to the HP support community.

 

I understand that you are unable to order the cartridges, I am glad to assist you.

You can order the cartridges from the HP shopping site:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers 

Sandytechy20
I am an HP Employee

HP Recommended

I'm sorry either you misunderstood or whatever the case may be but no it wasn't helpful at all. I was trying to finalize my ink order whereas I get 300 pages for 1199 and your site will not allow me to finalize you. Send me an email with a link that doesn't exist because I can't click on the link, I am getting very frustrated and I'm starting to think that this whole email thing that HP has is a bait and switch. Please contact me as to how to finalize the ink order so I can get my 300 pages a month or stop advertising it or make arrangements that I get reimbursed for anything that I buy as per your plan because at this point if I can't finalize it it's a bait and switch

HP Recommended

@ldrayton8

 

Is the printer already enrolled in the instant ink plan?

Sandytechy20
I am an HP Employee

HP Recommended

i have tried at least 8 times

HP Recommended

@ldrayton8

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.