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‎04-09-2022 09:18 PM

HP Recommended
Operating System: Microsoft Windows 11

My HP officejet 4650 sometimes prints from programs on my PC, and sometimes they don't print. Instead, I get an error saying there's a printer paper jam. This is not true. I can send the file to my phone or my tablet and print from there and it works fine. Unfortunately, these paper jam errors are counting towards my print count every month. How do I resolve this with my HP instant ink account?

3 REPLIES 3

‎04-11-2022 02:12 PM

HP Recommended

@Susie833333223

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎04-12-2022 10:50 AM

HP Recommended

Done that process several times in the past year. Does not correct the random issue. 

How do I communicate with HP about whether these non-print events can be credited to my account? The paper does not actually print out when this paper jam error happens. By the way, the first line and a half of a document I attempt to print from my printer shows on the paper. Every time. And when that happens, the paper jam notice comes up. Please help.

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‎05-11-2022 05:54 AM

HP Recommended

@Susie833333223

 

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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