Not printing black

[Dunkie]

My printer is not printing black ink. The cartridge is shown as being fairly full and that feels correct. I have tried the printer diagnostics more than a few times (and used quite a bit of my pages allowance). After the diagnostics including cleaning the print heads I get black for a few  pages and then it stops again. I cannot find a way to contact HP about this, which seems very much like a faulty cartridge. Any help would be appreciated.

[Kumar0307]

@Dunkie, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing in black. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

If the issue persists, I'm afraid the printhead has gone bad. I have sent you a private message with further information. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Dunkie]

Thanks for your reply.

I had tried all the diagnostic steps from your document several times.It works perfectly for a small number of pages and then the problem re-appears.  I'm afraid I gave up and have bought another printer.