12-01-2019 07:39 PM
Hi there at the moment unfortunately I’m unable to print in black. I have tried everything from uninstalling and reinstalling, cleaning the ink cartridges to realigning the cartridges. I’m wondering if this is a common problem and can be fixed?
please help, 15% of my business is timesheets.
12-03-2019 08:13 AM
@Pr1vatefunk, Welcome to the HP Support Community!
Have you tried with an alternate black ink cartridge and check if the issue persists?
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
For now, let us try these steps to resolve this issue:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Check the estimated ink levels
On the printer control panel, touch the Ink icon to display the current estimated ink levels. Replace any low or empty ink cartridges.
Clean the ink cartridges
the printer control panel, swipe the display to the left, and then touch Setup.
Touch Tools, and then touch Clean Cartridges.
If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.
NOTE: If the ink cartridge nozzles are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
Also, perform step 14 mentioned in this document. Try printing or make a copy to check the print quality.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee