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HP Recommended

Not printing

HP envy 4500

So I get an error message saying ink cartridges are not intended for this printer.  However I set up instant ink when I purchased printer. Everytime the ink has been the same and worked. However now it is not  Can anyone help?  I checked firmware updates says there arent any.  Also when I have shut it down and turned it back on it will print.  But not after it hasn't been used for a while. Unless I turn off and then back on. Tried live support but didnt follow through because they charge  Which I think is wrong. 


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Message 2 of 2
Flag Post
HP Recommended

Not printing

Hi @Steph1985


Welcome to the HP Support Community. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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